Delivery

You Sweetie processes orders Monday to Friday, order placed on Friday afternoon or on weekends and bank holidays the order will be processed on the next working day.

Orders are taking between 1 to 2 days to process to dispatch, delivery times are in addition to this and will vary.

Delays in your order being delivered may occur due to the high volumes of post Royal Mail are dealing with and this varies from area to area.

2nd Class/48 post services are more prone to delay.

Packaging:

We use double walled boxes and recyled paper fillers, both of which are fully recylable.

Weighout products are packed into 100% bio-degrable bags which are heat sealed to maintain quality and freshness.

You Sweetie uses Royal Mail to deliver orders below 2Kg in weight, heavier parcels and oversized parcels are shipped by courier.

Carriers used:

Royal Mail 1st Class

Royal Mail 2nd Class

Parcelforce 24 hour

Parcelforce 48 hour

IMPORTANT: Parcelforce delivery weekdays only, however they do offer Saturday delivery for which there is a premium of £12.00 on top of the standard charge. If you want this service please get in touch. Note: while Parcelforce will do their best to deliver on time there is no gaurantee.

DPD

Other couries may be used depending on delivery location.

If you require your order urgently please contact us first either email sales@yousweetie.co.uk or phone 01942 932414 we will then advise if it is feasible to have your order delivered to your timescale.

However, while we endeavour to have your parcel with you by a specified date where you have requested it, although we cannot guarantee it.

Postage charge is displayed in the checkout before payment is taken.

Overseas deliveries:

We deliver to countries outside of the UK which may be subject to local import taxes, which are your responsibility where they apply.

In the event charges apply the shipping company should contact you by telephone or email once your products are in customs clearing to let you know the charge due or else you should consult your local customs office. Duty or other charges will vary from country to country and from state to state for deliveries to the USA, You Sweetie Ltd cannot advise what the charges will be, you should contact your Customs Office for more information.

Note: Customs may open packages to inspect the contents, if this happens your parcel will have a customs label applied to it, You Sweetie Ltd is not responsible for any interference or delay to your parcel caused by any action undertaken by Customs.

Overseas orders please contact us before placing your order so we can calculate your delivery costs.